Troubleshoot assistant failures, slow responses and expired sessions

For request failures or provider policy errors, follow the displayed recovery action. Ask your administrator to check Workspace administration if configuration or permission is required.

For slow or paused responses, wait for completion or select Cancel request. Your question stays in the box. Use Retry question only when you choose to submit it again; do not open a second request while the first is running.

For expired session notices or re-authentication prompts, copy your question somewhere permitted by your firm before signing in again. Questions and general answers are session-only and are not restored after a page reload.

When reporting persistent assistant issues, copy the request ID shown with the error. Support can also use the x-request-id response header from the browser network tab.

Use Copy answer or Download Markdown to retain a general answer. For a matter output, Saved appears only after its content has been read back. If a save is uncertain, use Check save status before taking further action.

Send the request-ID, timestamp and safe symptom description to your workspace administrator or support contact; manual retry or re-authentication is required as automated background recovery is not performed.