MMike.aiLegal AI workspaces

Mike AI Support

Get your workspace live, invite colleagues and move legal work through matters, evidence, review and output packs with confidence.

Support standard

Short guides for daily legal operations.

Every article explains the user outcome, the steps to take and how to know the work is complete. Technical controls stay visible where they support trust, not as the main product story.

Plan a firm rolloutSet up the workspace, active-user model and first-week operating plan while documents remain in firm-owned storage.Open guide
Start using Mike AIAccept the invite, confirm your profile, open the dashboard and work from the queue that matches your role.Open guide
Admin quick startLaunch the signed-in workspace with scoped storage, least-privilege roles, work queues, feedback and support routes.Open guide
Matter workflow guidesMove from blocker to evidence, review, output and audit trail with a short task-based guide.Open guide

Role quick starts

Start from the work you do.

Mike AI support is organised around legal operations roles and everyday tasks. Each route points to the shortest useful guide for that user.

Partner / reviewer

Review risk, give reasons and clear export locks.

Fee earner

Own matter progress, next actions and output readiness.

Paralegal / operator

Track evidence, source status and matter blockers.

IT / admin

Launch storage, users, queues, feedback and support controls in the right order.

Operations lead

Understand adoption, active seats and bottlenecks.

Knowledge base

Task-based guides

No client document text in support requests

Getting started

Get started with Mike AIA short path from invite acceptance to the first matter dashboard, without needing technical setup language.Everyone6 minRead Plan a firm rolloutA practical route for introducing Mike AI to a legal team without moving private client documents.Admin7 minRead Sign in and manage your accountUse a password or secure email link, complete your profile and recover access safely.Everyone4 minRead

Workspace administration

Set up a firm workspaceConfirm firm details, storage boundary and readiness before inviting a wider team.Admin8 minRead Admin quick start: launch a workspaceA signed-in setup runbook for IT and system administrators covering onboarding, access, storage, work queues, feedback and support.IT9 minRead Invite users and assign rolesUse legal operations roles that match the work people actually do.Admin5 minRead Roles and permissionsA plain-English guide to the role model used in legal teams.Admin4 minRead

Matter workflows

Find matters and actionsSearch by reference, client-safe label, owner, practice area or stage and return to recent work quickly.Everyone4 minRead Run Office operations with evidence controlsCheck a selected Microsoft folder, save an approved DOCX and review Outlook source details without copying document or email bodies into Mike AI.IT6 minRead Use legal-accounting controlsRecord proposed amounts, independent decisions and reconciliations while the firm's approved accounts system remains the financial ledger.Admin6 minRead Move a matter through Mike AIUnderstand the daily path: blockers, evidence, review, outputs and audit trail.Fee earner6 minRead Review, approve and prepare output packsHow partners and reviewers clear risks before completion notes, evidence requests or audit packs leave the workspace.Partner6 minRead Use source references correctlyKeep evidence useful without copying private document bodies into Mike AI.Paralegal5 minRead

Security and billing

Connect firm-owned storage safelyUse SharePoint, OneDrive or DMS references as the document boundary while Mike AI tracks source references and decisions.IT7 minRead Use AI with firm-owned storageConnect approved matter sources, choose the firm's permitted AI provider and keep every source-backed answer reviewable.IT7 minRead Billing and active usersUnderstand concurrent active-user licensing, invites and session limits.Admin5 minRead Security and data boundaryThe operating model for confidentiality, storage, audit and human review.IT7 minRead

Support standard

Clear routes to the right help.

Monday to Friday, 09:00-17:30 UK time, excluding UK public holidays. Automated service monitoring runs continuously. Human support is staffed during the published hours.

Response times are operating targets rather than contractual service levels. Never include client document bodies in an email or support form.

Workspace and product supportsupport@mikeai.co.ukPrivacy and data rightsprivacy@mikeai.co.ukSecurity reports and incidentssecurity@mikeai.co.uk
Service-blocking workInitial response target: 4 staffed hours. Urgent security reports: 1 staffed hour.

Need help with a workspace?

Use feedback inside the workspace for matter-specific product issues. Keep client documents in firm systems.

Contact support